Fabulous product and I love the quirkiness of some their item's, well made and fantastic prices

Audenza replied: Thank you so much for the 5 stars and your kind words. Its great to see how you have styled your hand, looks good with the candles and plant :-)

Speedy delivery and carefully packaging of my delicate item. Couldn't be happier!

Audenza replied: Thanks so much for your fab review Charlotte. We are delighted to hear how happy you are!

My purchases were delivered at a time I requested by DPD. All items were packed securely and the pink tissue paper was a lovely touch.

Audenza replied: Thank you so much for your great review. We are delighted that the 'little touches' mean so much. Thanks again!

Arrived swiftly and well packaged. Item just as expected!

Audenza replied: Thanks for your kind words and the 5 stars. I means a lot to us!

Beautiful product. Securely packaged. A lot of packaging though.

Audenza replied: Hi Jay, thanks so much for your review. We are delighted that you are happy with your order and understand the need to try to reduce packaging. We are constantly looking to find the best way to make sure our items arrive safely, whilst keeping packaging to a minimum. I have passed on your thoughts to our dispatch team. Thanks again!

You need to make absolutely clear what your discount offer is. Ensure that people do not misunderstand, like I did, this left me feeling let down and mislead.

Audenza replied: Thanks so much for your feedback. It really means a lot to us to know how our customers feel.Immediately following your original feedback regarding this, we changed the wording on our main page to confirm that the 10% code can only be used on full priced items. Whilst this was always in our terms and conditions and is made clear on the email you receive with your discount code, it is now clear before you decide to sign up to our newsletter.As a small family business, please rest assured that it was never our intention to mislead, and of course, as we advised previously, you can unsubscribe from our newsletter at an y time.I have made contact with you again by email to see if there is anything further we can do.We are delighted, however that you love your Octopus Bowl.… read more

Brilliant service, super fast delivery, great communication and beautifully wrapped. Loved the little sayings on the card enclosed

Audenza replied: Thanks so much Helen, your kind words meant a lot to us!

Just great. Very efficient and my product arrived very quickly.

Audenza replied: Thank you for the 5 stars Gary, I have passed on your comments!

I ordered an item that was hard to find in the US. I found the perfect thing from Audenza. They were prompt in giving me shipping costs and then the order was shipped the next day. It arrived in perfect condition and was just as pictured. It will look great on the trophy I am designing!

Audenza replied: Hi Theresa - we are all delighted that you found the perfect item for your trophy - Thanks so much for letting us know and for your great review!

The audenza team were helpful and kind when dealing with an error I made when ordering. Their taste is chic and the quality excellent. I highly recommend audenza.

Audenza replied: Thanks you for letting us know how happy you are and for your recommendation, it means a lot to us!

Very fast delivery beautiful vase

Audenza replied: Hi Elizabeth, thanks for your review - I am so pleased your vase arrived nice and quickly for you:-)

Lovely items, great communications, fast delivery. Excellent.

Audenza replied: Linda you are so kind - thank you for your wonderful review!

der Service war perfekt. Sara hat sich sehr dafür eingesetzt, die Zahlung mit meiner KK möglich zu machen. Lieferung geschah innerhalb von 3 Tagen. Super !

Audenza replied: Hi Barbara - Vielen Dank für Ihre freundlichen Worte! - Thanks so much for your kind words I am delighted that you are so happy!

Audenza always delivers on service and speed. I’ve never had to wait more than 3 days for my purchases to be delivered. Goods are well packaged, without using 5 miles of plastic tape!

Audenza replied: Hi Denise that is great to hear, we do try to think of the planet as well as ensuring your parcel arrives safely!

Lovely items great quality quick delivery loved the postcard great personal touch

Audenza replied: Thanks so much for your kind words and 5 stars! It means a lot to us all.

Great company, fast delivery.

Audenza replied: Thanks so much for the 5 stars and great review! It means a lot to us.

very quick service and item as described

Audenza replied: Thank you Carolyn, we love hearing such great feedback and are delighted you are so happy!

I have ordered a few times and it was super quick delivery as always! I had a couple of queries about products before ordering, but Audenza were very happy to help. Will be back!

Audenza replied: Absolutely thrilled to hear this! We'll look forward to welcoming you back to the site soon :-)

Absolutely fantastic service

Audenza replied: Thanks Sam - we are delighted that you are so happy with the service. Thanks for letting us know!

First class service, this faux plant is without a doubt stunning i would not hesitate to buy again from Audenza .

It,s a pity 100,s of other internet sellers aren,t like Audenza. Other internet seller s are appauling either dishonest just want your money, or clueless to any questions asked , or rude . Keep up the good work Adenza !!!!!

Audenza replied: Hi, thanks for letting us know how happy you are with Audenza. You are so kind!

Excellent from order to delivery. Great product too

Audenza replied: Thank you for your great feedback. It means a lot to us!

I don’t remember a lot of safe packaging being used.

Audenza replied: Thank you very much for your feedback, I'm so sorry to hear that you're not sure if enough packaging was used for your order. We are a small family business and all items are packed by hand, by us personally. We take great care to package items safely and securely, to ensure they reach you in perfect condition. However, we are always mindful of our effect on the environment, and as such, use enough packaging to ensure safe delivery, without adding extra, unnecessary packaging on items which are not fragile. For instance, your metal candle holders are not fragile and we therefore packed them in a box and bubble wrap.

A s you have not mentioned that the items were damaged, we very much hope that all is OK and they arrived safely. Thanks again for your feedback and I hope this goes some way to explain our decisions behind how we pack items. Kind regards, Hollie… read more

Love the tea trolley, just what I’ve been looking for. rReally appreciate the honesty about the slight fault which avoids disappointment. Will definitely be using Audenza again and would definitely recommend them.

Audenza replied: Hi Audra, thanks so much for your kind words and 5 stars, we would never want you to be disappointed so I am delighted that you are happy with your Trolley!

Reliable and trusted company. Love the mirror. Prompt delivery, packaged well, also great customer service, and good fast communication. Would definitely recommend and shop again. Thanks!

Audenza replied: Thanks so much for your feedback and the 5 stars! it really means a lot to us:)

I was very impressed with the expertise & speed with which my order was dispensed to me. As I wasn't at first able to be at home to take delivery of my parcel I was kept up-to-date with alternative options.
First class!
Was also very pleased with the order.
Thankyou

Audenza replied: Hi Norma, thanks so much for your kind words and 5 stars! It means a lot to us - I have passed on your fab feedback:)

Super quick service

Audenza replied: Thank you so much for the 5 stars, we are delighted that you are happy with the service!

Amazing service! Delivery was very quick, one of the glass panels had been chipped on on delivery but they had a replacement in the post the next day. Would highly recommend to anyone. They’re products are lovely too.

Audenza replied: Thank you so much for the fab feedback. It is great to know that, even though a shelf was damaged in transit, we were able to get this sorted for you quickly and easily!

My items came fast and they are just as beautiful as the pictures on the website. Very happy with my purchases!

Audenza replied: Thanks for taking time out to let us know how happy you are Megan, it means so much to us!

Sehr gute und schnelle Abwicklung des Auftrages. Mail-Anfrage wurde schnell beantwortet.

Audenza replied: Vielen Dank. Thanks so much for the 5 stars! it means a lot to us.

Perfect service! Delivery was so easy - I was given an hour delivery slot and I could change the delivery day too. Lovely card enclosed with the parcel too. Thank you Audenza!

Audenza replied: We're so pleased to hear how happy you are! Thank you :-)

Great customer service, super fast delivery time and up to date tracking information on delivery.

Audenza replied: Thank you so much for the 5 stars and your kind words!

The item was originally out of stock but they emailed me as soon as it was back in stock! The website is easy to order from and the picture is beautiful! And has such clarity. An all round super service from Audenza- thank you

Audenza replied: Thanks so much Pauline for your fab review, it means a lot to us! We try hard to make sure that you have all the info you need to make the buying experience a great one.

Efficient service - good communication and arrived on time

Audenza replied: Thanks for your feedback Alex, I am pleased that you are happy with our service - it means a lot to us.

First class service and received the product very quickly

Audenza replied: Thanks so much for your great feedback and for the 5 stars!

Easy to order, highly efficient, and very easy to arrange a different delivery date when the first one was scheduled for when I was on holiday.
They communicated well.

Audenza replied: Thank you so much for the great review and 5 stars. It means a lot to us all here at Audenza!

Easy website to use and ordering. Great communicative emails about order and shipping. Love all their products. Definitely will order products again...

Audenza replied: Thank you so much for you kind words. I am delighted that you are so happy with both service and products. Your picture looks great!

Everything went perfectly, from ordering to payment to delivery. Thank you, Audenza!
The product is high quality, and was packaged brilliantly.

Audenza replied: Hi, thanks so much for your kind words and the 5 stars. It means a lot to us all!

Service was excellent. My package was beautifully and securely packed. I am in love with my mirror. In love!

Audenza replied: Thanks so much for your fantastic review and for the 5 stars. It is great to hear!

Very good svc the item looks v good although the top of the decanter does not sit tight otherwise would have given 5 stars

Audenza replied: Hi Tim thanks so much for your feedback. I am delighted that you are happy with the service and that the decanter looks good in your home. We will take the feedback on board regarding the stopper and make this clear on our website.

Excellent communications throughout.

Audenza replied: Thanks so much for letting us know Linda, thanks also for the 5 stars!

Very quick dispatch and delivery. Item very well packed

Audenza replied: Thanks for the 5 stars! It is great to hear how happy you are with our service.

Friendly, efficient

Audenza replied: Hi Siobhan, I am delighted that you are happy with your lions! Thanks also for the great review and five stars.

Great product

Audenza replied: Thanks so much for the great review. It means a lot to us!

Good communication and prompt delivery. Very happy with the product

Audenza replied: Thanks so much for the 5 stars and your kind words. It means a lot to us!

Lovely product. Quick delivery and securely packaged.

Audenza replied: Thanks for letting us know Eileen, it really helps!

Wonderful product and quick delivery. Packaged beautifully.

Audenza replied: Thanks so much for your review and the 5 stars - it means a lot to us!

Beautiful products on an easy to use website. Great customer service. Delivery details given so I knew when to expect them. Wrapped very well for protection.

Audenza replied: Thanks for the 5 stars and your feedback. It really helps and means a lot to us!

A truly lovely company to deal with.

Audenza replied: Oh my word, doesn't he look proud. Thanks so much for the 5 stars and the picture, we love seeing where they are when they have left us!

Stunning furniture and quick delivery that came when it said

Audenza replied: Thank you so much for the 5 stars!

Excellent service. Item delivered very quickly. Nice easy to use ordering system

Audenza replied: I am so pleased you are happy, thanks for letting us know and for the 5 stars!

Amazing service from audenza as always! Fast delivery! Well packaged and product was of high standard. High recommend them .

Audenza replied: Wow what a great review Pauline. Thanks so much for your feedback it is greatly appreciated!

A great online shopping experience with excellent service throughout. Item was lovely, well packed (recyclable) and arrived very quickly.

Audenza replied: Hi, Thanks so much for letting us know. Great to hear!

Easy to order, good website

Audenza replied: Hi Tracey - thanks so much for the 5 stars!

Excellent comms and packaging - sensible and flexible delivery service (DPD) too which really counts. Products are absolutely gorgeous in design and quality

Audenza replied: Wow what wonderful comments! Thanks so much for the review and 5 stars. It means a lot!

Stunning side table at an excellent price. Quick delivery.

Audenza replied: Thanks so much for your kind comments - It is great to hear!

Great service. Good communication. Not particularly happy about the wait for my order especially as credit card charged immediately. A deposit would have been better.
Sent an email as soon as I received my order saying one of the shelf support washers was missing. Haven’t heard anything.

Audenza replied: Thanks so much for your review and feedback. I am delighted that you love your Gold Luxe Round Drinks Trolley. I do understand that it was a long wait, they are so popular, However I am pleased that we were able to get it dispatched sooner than the lead time quoted when you first ordered.
I am so sorry though that a shelf support was missing. I have searched through our mailboxes for your mail regarding this and cannot see that we have received it. Please rest assured that I will contact you direct today to get things sorted for you. Kind regards Sandra

The Audenza ladies are excellent at dealing with customers! I had a delivery query and they went out of their way to correct an issue.
The elephants trunk coat hooks I bought are excellent and just what we wanted.

Audenza replied: Thanks so much Stephen for your kind words - we are more than happy to help. I am delighted that your elephants are spot on for you!

Audenza's service has been great from start to finish - they took care to ensure that the finishes on my two hall tables matched really well, as the finish can be very individual to each product. Communications and delivery were spot on.

Audenza replied: Thanks so much for your lovely review and the 5 stars, it means so much to us! We are all delighted that the tables are just what you wanted.

I am based in Abu Dhabi, UAE and I purchased the Isa vase and gold dripping pots online. The staff is extremely helpful and they assisted me to get the pots delivered in time. I rate them 5 stars as their customer service is just "The Best"!!

Audenza replied: Wow thanks so much for your review and kind words. It really means a lot. I am pleased that your order arrived safely and that you love the items. Thanks again, we were more that happy to help!

First time I've ordered and despite having to wait for item as wasn't in stock it came when it said it would, packaged really well, handwritten note inside and loved the item, which many friends have commented on.

Audenza replied: Thanks so much for your fabulous feedback Zoe, you are so kind. I understand the wait was quite a long one - they are so popular! Looking at your picture and the way you have styled yours I can see why so many people love them! Cheers

It was all so effortless. The website is easy to navigate, payment was easy and delivery was incredibly fast. A constant stream of communication and a lovely thank you card inside my parcel. Those are the things that encourage me to purchase from small businesses

Audenza replied: Wow - thank you so much for your kind words Gail. It is great that the 'little touches' mean so much. I have passed your words on to the whole team as it means a lot to us. Thanks again!

Would recommend, efficient delivery and careful packing, good quality and really pleased

Audenza replied: Thank you for your wonderful review and the five stars! It means a lot to us.

Kept informed of order progress and item delivered safely packaged, when they said it would be.

Audenza replied: Hi Maria, thanks so much for the 5 stars. This means a lot to us!

Superb as always. Items arrived before expected date and were well packaged.
well informed all along the way

Audenza replied: Thanks so much for your wonderful feedback Anne. It is great to hear!

Excellent service, fast delivery.

Audenza replied: Hi thanks for the 5 stars - that is great to hear.

I love their website. I think I could probably buy everything on there! Haha
It was my first time ordering from them and I’m not disappointed. The item came really well packaged. It arrived within the week and came with some really nice little cards which added the personal touch.

Audenza replied: Thanks for your words Katie, it is great to hear how happy you are! It means a lot to us when we get such great feedback. Thanks again.

Lovely website - and my order came through quickly (love it!) .... and delivery information throughout.

Audenza replied: Thanks for this fantastic feedback. You are so kind!

We received our vases well packaged and within a couple of days. The vases themselves are beautiful.

Audenza replied: I am sorry for the delay in responding - its been rather busy!! I am delighted that you are so pleased. Thanks for the 5 stars!

Very professional

Audenza replied: Thanks so much for your 5 star review regarding our service. That really means a lot to us!

Website very quick and easy to use. Delivery was pretty fast too.
The quality of the products however is poor. The print on the ‘face’ plate is dreadful and the ornamental hand is covered in what looks like glue?

Audenza replied: Thanks so much for letting us know how happy you are with our delivery times and website. I am so sorry to hear though that you are unhappy with the quality of your items. I have checked and can see that you have not contacted us directly to let us know of any issues. There definitely should not be glue on the hand, so it sounds like you have received a faulty item unfortunately. I’m so sorry about this - I have emailed you with further info to enable us to rectify this for you. Regarding the plates, they are in the style of the original Fornasetti plates (from the mid 1900's), which were printed in this way and are designed to look ‘pixelated’. However I totally understand if this is not to your taste. You are very welcome to return these to us if you would prefer. I have included further info in my email as to how to return them. Once again I am sorry for your disappointment and look forward to speaking with you directly. Kind regards, Sandra… read more

Brilliant website and my first use of it. Some really stunning, unusual products. Purchased 2 items and it was easy to do. Received email updates of when it was due to be delivered which was great. When it arrived it was packaged very well and secure. My two products are stunning, love them. Great service and website. Thankyou

Audenza replied: Wow thanks so much for your great feedback - that really means a lot!

Audenza service was great. I had a problem with the courier, and they helped me really quickly to resolve the issue.

Audenza replied: Thanks so much for the great review Nicola, I am sorry that there was a delivery issue but delighted that we were able to sort it quickly for you.

From ordering to delivery, anything was perfect.

Audenza replied: You are so kind to let us know how happy you are with everything - it means a lot to us! Thanks you.

Perfect, seamless processes

Audenza replied: Thanks you so much for the 5 stars, it really means a lot to us!

Gorgeous products for the home! Shame that the 10% off for first time buyers in before P&P tho... apart from that, speedy delivery and the items are just as beautiful in my home as on the website

Audenza replied: Thanks so much for your kind words Sharon, I am delighted that your vases look good in your home


Thanks for the feedback about the 10% subscriber offer. As a small family business, however, we are unable to carry the cost of postage whilst keeping the prices of our items competitive for our customers. I do understand though and have passed your feedback on.

Very good and satisfactory

Audenza replied: Great to hear, thank you!

They emailed me to let me know that an item I wanted was back in stock. Their service was prompt, efficient and the item was beautifully packaged when it arrived.

Audenza replied: We're thrilled to hear how happy you are with both our service and your purchase. Thank you so much!

Excellent service, swift delivery, good communications. A+

Glad to buy from strong, fearless, admirable women - just loved your write-up, more people should tell us about themselves. It's an incentive to buy AND glad I did. Beautiful item, I'm a sucker for pink.

Thank you, Susan.

Audenza replied: Wow! Thank you so much for your fantastic review. We absolutely love reading feedback like this, it really does make our day. Thank you for taking the time to leave such a wonderful review!

Really quick service and lovely products.

Audenza replied: Fantastic to hear this - thanks for your review, Emma!

yes yes all great

Audenza replied: Great to hear!

Would recommend buying from them again

Audenza replied: We're really pleased to hear this - thanks for taking the time to leave a review!

prompt and polite.

Audenza replied: Thanks so much for your review!

Fantastic service as always, with the little personal touches that makes you feel so valued as a customer. And I just can't stop admiring my fabulous purchase.

Audenza replied: Wow! Thank you so much for your glowing review, Anne! Hearing feedback like this really makes our day and we're utterly thrilled to hear how delighted you are with your beautiful palm light!

I would certainly recommend this item. Beautiful, elegant and excellent quality. Thank you

Audenza replied: We're so pleased to hear how happy you are with your beautiful new salt & pepper shakers! Thanks so much for your review!

Totally amazing, from service to the look of the lamp. Been so excited for it to arrive and once assembled it looks outstanding. So very pleased.

Quick delivery and very well packed.

Audenza replied: This is great to hear, thank you!

Love the whole website! Spent hours looking through and reading the blogs. Can’t wait to get my zebra vase up on the wall in pride of place. I will defo be back and have already recommended to friends who love all things quirky, fun and fabulous 😍

Audenza replied: Wow! Thank you so much for your glowing review, Sarah! It really does mean the world to us to read feedback like this and thank you so much for spreading the Audenza word to your friends too! :-)

Great service again from Audenza thank you - only disappointment was the waiting time - alas, as they say, good things come to those who wait.

Audenza replied: Love the photo - stunning styling! Thank you so much for your feedback, we're thrilled to know how happy you are with your trolley. We know it's been a long wait for your trolley though, so thank you very much for your patience!

Easy to purchase. Excellent prompt delivery

Audenza replied: I'm so pleased to hear how delighted your son was with his fabulous Monkey Lamp! Thank you for taking the time to leave a review! :-)

Easy service to use. Delivered quickly and great quality.

Audenza replied: This is fantastic to hear, thanks so much for your feedback Robert!

Everything, excellent

Audenza replied: This is fantastic to hear, thanks so much John!

Fab!

Audenza replied: Thanks so much for your review!

Worth the wait, great quality and fantastically well packed!!

Audenza replied: Thanks so much for letting us know Caroline. Great to hear that you are pleased with the quality and packing!

The whole buying experience was spot on thank you very much!

Audenza replied: Gary you are so kind. It means a lot to us to get such great feedback. Thanks

Speedy response, top product

Audenza replied: Great to hear - thanks so much for letting us know.

These glasses are truly stunning, well crafted and will certainly be a focal point for any drinks trolley and cause conversation at a dinner party. The service from Audenza was quick and easy, swift delivery and packaging was excellent. The only fault was that the glasses were covered with fingerprints when they arrived which was disappointing.

Audenza replied: I am so pleased that you love your martini glasses – I agree they really are a focal point!

As a small family business we want to be sure that you love our items as much as we do, so we personally inspect each and every piece before it leaves us!
I am so sorry that we left some finger prints behind. Sadly, it’s very tricky for us to quality check glasses such as these, and pack them in our warehouse environment, without leaving some slight finger prints. We do our absolute best to handle the glasses as little as possible, however in order to remove finger prints once quality checked, we would polish the glasses af terwards and wear white gloves for packing, which would unfortunately mean adding additional cost to the price of the glasses. Which we always prefer not to do, wherever possible. Thank you so much again for your feedback, we really do appreciate it and I hope that goes some way to explain.… read more

Absolutely love the website, just what sort of decorative accessories i was looking for, i would have given 5 stars but i think its too expensice the products ,even though i love their accessories for decor, iorderd foot stools in blush pink and they are so beautiful my teen daughter loved themcame very quickly didn't expect that quick
I was informed every step of the way about delivery
And foot stools are soooo gorgeous

Audenza replied: Thanks so much for letting us know how much you love our website! It means a lot to us to get such great feedback. I am pleased your daughter is happy with the stools and that they came quickly for you both.
I am sorry that you feel that they were expensive, I am sure you can see though that the quality is second to none, and that they are certainly stand out stools! We try hard to source our items from designers who go the extra mile with quality and design so that our customers get special things for their homes.

I ordered this from the US and everyone couldn’t have been nicer ormore helpful. They kept me informed all the way. Brilliant people

Audenza replied: Thank you so much for letting us know, it means a lot to us all!

My sister wanted the martini glasses advertised in a magazine, so I ordered them (very easy to order website) and they came the very next day! Super pleased. Lovely glasses too and well packaged! Thank you!

Audenza replied: Thanks for your kind words Sally, I am so pleased you are happy!

Excellent. Delivered exactly when they said it would be.

Audenza replied: Thanks for letting us know Deb - it means a lot!