Exceptional customer service from Fleur on Instagram on a Sunday and Sandra on email. I was worried as courier delivery had been cancelled at short notice with no explanation. However Fleur replied immediately and said it would be looked into. Sandra then also responded and followed up on Monday. I was really impressed with the fast response, especially on a weekend. (The couriers also contacted me quickly).

Well packaged parcel. Quick delivery and excellent communication. Lovely item. Notes in packaging a nice touch.

Excellent service and fast delivery

Everything worked like clockwork.......text msg.......convenient collection point......easy peasy lemon squeeze

Muito atenciosos e prestáveis na resposta às questões que coloquei. Rápida resposta e envio da encomenda. A encomenda veio bem acondicionada e em perfeitas condições. Recomendo a toda a gente.

Excellent fast and efficient

Love this cushion cover! The EXACT print i was looking for, for ages. It was sold out for ages and i emailed Audenza who personally messaged me on instagram as well as email to let me know it was back as they knew how much i wanted it. Thank you! Super pleased.

I have ordered a number of items recently, including, lighting, furniture and decorative items and have been really pleased with the quality of the products and the delivery service.

Audenza replied: Thanks for your great review, we are so pleased that you have been happy with all of your products and service. Thank you for letting us know!

I love my bar cart and it was packed perfectly and delivered the next day.

Audenza replied: Thanks for the 5 stars Shannon - we are delighted that you love it so much!

I am a relatively new customer but I am hooked! Audenza stocks unique and original items, which appeal to my eclectic taste. Delivery is super quick, customer service is outstanding, I couldn't ask for more!

Audenza replied: Ha ha, I love your description of our website! Thanks so much for your fabulous review and super comments, we are delighted that you are so happy :-)

My order was shipped very quickly and arrived safely.

Audenza replied: Thanks for letting us know how happy you are Sophie. It means a lot to us!

Product is sensational

Audenza replied: Wow John you are so kind - Thanks so much for letting us know how happy you are!

Very quick delivery, item arrived within a few days

Audenza replied: Thanks for the great review Natasha, it means so much to hear!

Fast delivery. Great products. Very pleased

Audenza replied: Hi, Thanks so much for the 5 stars, it means a great deal to us!

We have started using Audenza recently and we find the product to be of good quality, the website is clear and easy to navigate around, the only down side would be delivery time last few orders have taken around about 2weeks to arrive, I’m still waiting on 4 items which I ordered about 5/6 days ago and haven’t received any emails or corespondents from Audenza to suggest when I’m Lilly so receive my items.

Audenza replied: Good morning Ian, I’m incredibly sorry to hear that you are yet to receive your order. Thank you for bringing this to our attention. I have looked into this and can see the order was placed on Sunday 29/09 on standard delivery, we then shipped the following day on Monday 30/09 with DPD and delivery was attempted on Tuesday 01/10. We have spoken with DPD about your parcels this morning to find out why delivery has not been attempted again, however they have advised that they need to raise an investigation into your parcels. Please rest assured that we are looking into this as a matter of urgency with DPD and will contact you by phone as soon as we have an update from DPD (you can expect to hear from us by tomorrow morning at the latest). Just for your info: we send out a dispatch notification email, and DPD also send notifications to you with your tracking info and delivery options, however these can end up in junk folders unfortunately. However, you can also log into your account on our website to view the status of your order.
I have also had a look into your previous order and can see that it was placed with a 5-7 working day delivery time, as the item was not in stock at the time. However, this extended delivery time was detailed on the product page (there is also a dropdown menu for you to select that you acknowledged the extended delivery time), this is also shown in the basket prior to order and also in your order confirmation email. I have checked and can see that the item was delivered within that time and was 5 working days from order. I do hope that clears up any confusion regarding the slightly longer delivery time on that particular order. We will be in touch as soon as possible once we have further information regarding your current delivery and our sincerest apologies once again for the delay. Kind regards, Fleur… read more

Customer replied: Audenza customer service was excellent in resolving my issue with the courier company, they responded super quick and where keen to chase this up and resolve the issue. Fleur and Sandra especially where really helpful and always kept me update with the progress of my parcels. The product quality was excellent and I would definitely recommend them. Thanks once again Fleur and Sandra keep up the excellent work and I look forward to dealing with Audenza again in the near future. X

Fast delivery

Audenza replied: Thanks so much for the 5 stars, it mean a lot to us!

Superb service; quality product and reasonable price

Audenza replied: Thank you for your great review and kind words Christine, we are delighted to hear this!

Quality product delivered promptly, would recommend service.

Audenza replied: Hi Linda, thanks for the 5 stars and for your recommendation, it means so much to us to hear how happy you are!

Excellent service and product. I am delighted with my Gatsby coasters, they go so well with my room. Thank you.

Audenza replied: Thanks for such a fab review Deborah, it is great to hear that you love your coasters so much - Cheers!

Lovely quality products and fast efficient service. Highly recommended.

Audenza replied: Wow, thanks so much for your fab review, it means a lot to us!

Yes would recommend

Audenza replied: Thanks for the 5 stars and recommendation. It means a lot to us!

The products are as beautiful as the pictures and customer service was great. They wrote to me to let me know how my order would dbe dispatched since different items would be ready to send at different times so I always knew what to expect.

Audenza replied: Thanks so much for your kind words Angelica, it means a great deal to us!

Excellent.

Audenza replied: Thanks so much for letting us know how happy you are Alistair, we were only too pleased to help!

Great service and the mirror looks fantastic

Audenza replied: Thanks for your kind words and the 5 stars Martin - this is great to hear!

Great communication, fast delivery and absolutely stunning lamp

Audenza replied: Thanks so much for the 5 stars Natasha, it means a lot to us!

We bought the ‘Fabulous’ drinks trolley and marble shelves to sit above it. We’ve created the perfect bar area with beautiful pieces.

Audenza replied: We are delighted to hear how happy you have been with our service and how much you love your new pieces - Cheers!!

Item arrived quickly and exactly as described

Audenza replied: Thanks for your review - it means a lot to us!

Happy with what I chose
It looks as it does online
I did think it’d be a little heavier being an ornament but it’s so light it makes it feel cheap when it wasn’t - delivery not the cheapest either considering how light the object is
Their website is lovely but I like silver and chrome and they had very limited of that but lots and lots of gold

Audenza replied: Hi Mercedes, thanks for your feedback, it really helps us to know how you feel. I am sorry that you felt your Silver 'Rock on' Hand was a little light, we do advise what our items are made of to give you an idea, however I understand the weight came as a surprise to you, I am delighted however that you still love it. We choose our couriers carefully taking into consideration their reliability and care taken with our products, in particular the hour delivery window and multiple delivery options which you can choose from. Yes our website does have more than a touch of gold! :-) We are constantly looking out for products that we love and hope you love too, so thank you for your feedback, this is really helpful.

Every time I buy from Audenza I experience the same efficient, trouble free service

Audenza replied: Thanks for your kind words and 5 stars, it means so much to us!

Great communication, delivered earlier than promised. Great quality product.

Audenza replied: Thanks for your great review Helen, we are delighted to hear how happy you are.

The order arrived on time, protected in an cardboard tube

Audenza replied: Thank you for the 5 stars Audrey.

Fab experience!

Audenza replied: Thanks for letting us know, it is great to hear how happy you are!

Excellent quality products, fast delivery

Audenza replied: Thanks for the 5 stars Iona, it means a lot to us!

High attention to detail when packing , making the opening of the package feel like it was a wrapped gift. Fast and efficient seamless service

Audenza replied: Thank you so much for your glowing review! We are delighted that the packing made you feel like you were opening a gift, that is lovely to hear - thanks again!

Excellent service

Audenza replied: Thanks for letting us know and for the 5 stars:-)

Very quick delivery, great quality products and felt like a very personal and warm service. I loved the gorgeous postcards in the parcel - great touch!

Audenza replied: Thanks for your review Caroline. It means a great deal to us to hear how happy you are and it is good to hear that the little personal touches mean a lot too!

I was very pleased with the item I ordered although it was smaller than I expected. Also the hole to put a plant in was really tiny and I had a job to find something to fit in. But I have done so and it is on the wall in my kitchen diner so I can see it while I am having my meals. Also it was packaged really well.

Audenza replied: Thanks for the 5 stars and for your review, it is great to get such feedback! We do put the dimensions of our products in the descriptions, including the opening dimensions, so I am sorry it was smaller than expected but it is good to hear that you love your new vase.

Great service, didn’t expect such quick delivery as I ordered during a family holiday (much needed for small, family run businesses). I adore this product and many more on the site! Looks just like the photos too. Thanks again!

Audenza replied: Thank you so much for your kind words, it is great to hear how much you love your new cushion and the service you received. Thanks again for letting us know!

Lovely personalised service. Item ordered arrived promptly and well packaged and exceeded expectation in quality. We are very pleased and would order again from this company.

Audenza replied: Thanks for your great feedback Catherine, we are all delighted to hear how happy you are!

I've order afew things now from Audenza,

The items always come quickly & wrapped well .Just love all the trendy accessories.

Audenza replied: Thanks so much for letting us know and thanks for coming back to us again! It means a lot to us to hear how happy you are.

Prompt efficient service. Notifications about delivery time. Goods were packaged very well.

Audenza replied: Thank you for your kind words and the 5 stars, it is great to hear!

Prompt service and quality product

Audenza replied: Thank you for the 5 stars Christine - it means a lot to us.

Gorgeous products. Excellent customer service. Responded to a query out of hours. Fast delivery. Will definitely buy again. Love this shop.

Audenza replied: Wow what great feedback - you are so kind. Thank you!

Excellent communication, quick delivery and item is beautiful!

Audenza replied: Hi Faith, this is great to hear, thank you so much for your review!

So quick! I needed a present delivered to friend in UK quickly and it arrived with 3 days.

Audenza replied: Thanks for the 5 stars Georgina. I hope your friend loves her glasses, Cheers!

all went well with delivery

Audenza replied: Thanks for letting us know, it is great to hear that all went smoothly!

Arrived at the allotted time. Well packaged.

Audenza replied: Thanks for the 5 stars Benny, It's great to hear all went well!

What a treat when we opened our package to see a beautiful 'rock n' roll' golden hand and the most INCREDIBLE rhinoceros beetle that we have ever laid eyes on!!! Two amazing finishing touches for our Farrow and Ball bedroom. We could not love them more! Quick service and a quick sense of satisfaction. Thank you, Audenza!

Audenza replied: Hi, it sounds like you are in love with your purchases. Thanks so much for telling us as we love to hear where our products have 'moved to' when they leave us - enjoy! Its great to hear they arrived quickly for you.

Gorgeous products, amazing women who run Audenza

Audenza replied: Wow what a wonderful review, thanks so much for your kind words, it means a lot to us to know how much you love our products and service! Thanks again for letting us know :-)

The item arrived quickly and was well packaged so that it was not damaged

Audenza replied: Thanks for your great review, it means a lot to us :-)

Super easy ordering process and products arrived quickly. Would definitely buy from them again.

Audenza replied: Thank you for your kind words, it means a lot to us all! We look forward to welcoming you back next time.

Excellent product. Swift delivery

Audenza replied: Thanks so much for your great review, it means a lot to us!

Service was fantastic. I ordered 2 small items but live in Northern Ireland and didn't realise I'd to order a different way for the delivery out side UK mainland but audenza were so good. They told me what I should have done but because it was a small delivery they were happy to still send out at no extra cost. Will definitely be ordering in the future. Thank you

Audenza replied: Thank you so much for your glowing review and the 5 stars Rebecca, it is great to hear how happy you are with our service. :-)

Packaged well and delivered quickly

Audenza replied: Thanks for letting us know how happy you are Alice, it means a lot to us!

Really quick delivery. Easy to order and looks perfect!

Audenza replied: Thank you for the 5 stars and kind words. It means so much to us to hear this.

I bought the vintage style martini glasses and am delighted with how gorgeous they are. Such good quality and really well packaged for delivery.

Audenza replied: Thanks for letting us know how happy you are Marion - it means so much to us to get such great feedback!

Beautiful hand crafted products, delivered promptly and well packaged.

Audenza replied: Thanks for your fab review, it means a lot to us to hear how happy you are!

An efficient and effective service overall with an excellent delivery.

Audenza replied: Thank you for the 5 stars and kind words!

Excellent service, slight problem with item but dealt with efficiently and quickly. Will buy from this company again.

Audenza replied: Thanks so much for the 5 stars and your kind words. We are delighted that you love your new stool and that we were able to sort everything quickly for you!

Excellent communication, very high quality item, looks amazing in my home .

Audenza replied: Zena you are so kind to let us know how happy you are - Thank you!

First class service as always. Very happy

Audenza replied: Thanks for your 5 star review - we are so pleased you are happy with our service :-)

Great item at a great price. The delivery company used made it super easy to arrange a time that suited. Very happy indeed.

Audenza replied: Thanks so much for letting know how happy you are Jasmin, it means a great deal to us!

Fast delivery beautiful product

Audenza replied: Hi Fidelma, thanks so much for the 5 stars, it means so much to us to know you are happy!

Overall, Audenza has fast delivery, good customer service and a good range of products!

Audenza replied: Thanks for your feedback on our service and products. I means a lot to us!

Arrived earlier than expected and I loved the beautiful postcards included

Appreciate the personal touch

Audenza replied: Hi Shona, thank you for the 5 stars, I am delighted that the personal touch meant so much. Thanks for letting us know!

Excellent service

Audenza replied: Thank you for your great review Julie, it means so much to us to know how happy you are!

Order was delivered very quickly and product exceeded expectations and I will use this company again and recommend them

Audenza replied: Great to hear how happy you are, thanks for letting us know and for the 5 stars! Your kind words and recommendations mean a lot to us!

Looking for a gift for a Golden Wedding Anniversary I came across Audenza. Great little site and first class service! Product was beautifully boxed and sensibly packaged so that it arrived undamaged in the post. Will definitely be back and would highly recommend.

Audenza replied: Thanks so much for your kind words and 5 stars Pat, it really means a lot to us! We look forward to welcoming you back next time :-)

Great to deal with, excellent communication, super fast delivery. Will definitely shop again.

Audenza replied: Thanks so much for your fab review and the 5 stars. We are delighted that you are so happy!

On time, loved the postcard with delivery! Lovely coasters!

Audenza replied: Thanks for letting us know Ruth, it is great to hear how happy you are!

Delivered on time and in good condition. Couldn’t ask for more

Audenza replied: Thanks for your kind words Nicola, I am happy that you are pleased with our service :-)

Amazing service and awesome product's

Audenza replied: Thank you so much for the 5 stars and your kind words Paula. It really means a lot!

Received my order within a few days of ordering. The item was packaged well to ensure the item was not damaged in transit. The garden ornament is of good quality I would definitely order from this company again.
Thank you.

Audenza replied: Thank you for such a glowing review, it means a lot to us to hear this. We look forward to welcoming you back next time!

Easy transaction, fast delivery

Audenza replied: Thanks for the five stars and your comments Lynne, it means so much to us!

Great products, speedy delivery.

Audenza replied: Thanks so much for your fab feedback - it means a lot to us!

I would highly recommend audenza and will continue to shop with them fab accessories and customer service. Can't wait to see autumn winter collection.

Audenza replied: Hi Janice, thank you so much for such a lovely review and for the 5 stars, it really means a lot to us! The Autumn/Winter collection is being put together now and is looking fab - watch this space!

Superb communication and great item.

Audenza replied: Thank you for the 5 stars David, it is great to hear how happy you are!

Outstanding customer service. I’d made a mistake on my order, Audenza fixed it at no additional cost to me and my order (of fabulous glasses!) arrived in good time and good condition and are loved by the recipient.
I will definitely be ordering again!

Audenza replied: Thanks so much for letting us know all went well. We are all delighted that your gift was well received!

Excellent service

Audenza replied: Thank you for your kind words and excellent review Angela! It means a great deal to us.

Very prompt delivery. Product was exactly as described

Audenza replied: Thanks, it is great to hear how happy you are.

Fantastic professional and fast service

Audenza replied: Thanks so much for your wonderful review and the 5 stars, it means a lot to hear!

Quick service and beautiful product. I will definitely buy more of these products.

Audenza replied: Thank you so much for your kind words and the 5 star review. We look forward to welcoming you back next time!

Easy to order and delivered quickly.
My rug is absolutely beautiful very pleased with quality

Audenza replied: Thanks so much - we are so happy that you love your rug. Your words and wonderful review are much appreciated!

Fabulous product and I love the quirkiness of some their item's, well made and fantastic prices

Audenza replied: Thank you so much for the 5 stars and your kind words. Its great to see how you have styled your hand, looks good with the candles and plant :-)

Speedy delivery and carefully packaging of my delicate item. Couldn't be happier!

Audenza replied: Thanks so much for your fab review Charlotte. We are delighted to hear how happy you are!

My purchases were delivered at a time I requested by DPD. All items were packed securely and the pink tissue paper was a lovely touch.

Audenza replied: Thank you so much for your great review. We are delighted that the 'little touches' mean so much. Thanks again!

Arrived swiftly and well packaged. Item just as expected!

Audenza replied: Thanks for your kind words and the 5 stars. I means a lot to us!

Beautiful product. Securely packaged. A lot of packaging though.

Audenza replied: Hi Jay, thanks so much for your review. We are delighted that you are happy with your order and understand the need to try to reduce packaging. We are constantly looking to find the best way to make sure our items arrive safely, whilst keeping packaging to a minimum. I have passed on your thoughts to our dispatch team. Thanks again!

You need to make absolutely clear what your discount offer is. Ensure that people do not misunderstand, like I did, this left me feeling let down and mislead.

Audenza replied: Thanks so much for your feedback. It really means a lot to us to know how our customers feel.Immediately following your original feedback regarding this, we changed the wording on our main page to confirm that the 10% code can only be used on full priced items. Whilst this was always in our terms and conditions and is made clear on the email you receive with your discount code, it is now clear before you decide to sign up to our newsletter.As a small family business, please rest assured that it was never our intention to mislead, and of course, as we advised previously, you can unsubscribe from our newsletter at an y time.I have made contact with you again by email to see if there is anything further we can do.We are delighted, however that you love your Octopus Bowl.… read more

Brilliant service, super fast delivery, great communication and beautifully wrapped. Loved the little sayings on the card enclosed

Audenza replied: Thanks so much Helen, your kind words meant a lot to us!

Just great. Very efficient and my product arrived very quickly.

Audenza replied: Thank you for the 5 stars Gary, I have passed on your comments!

I ordered an item that was hard to find in the US. I found the perfect thing from Audenza. They were prompt in giving me shipping costs and then the order was shipped the next day. It arrived in perfect condition and was just as pictured. It will look great on the trophy I am designing!

Audenza replied: Hi Theresa - we are all delighted that you found the perfect item for your trophy - Thanks so much for letting us know and for your great review!

The audenza team were helpful and kind when dealing with an error I made when ordering. Their taste is chic and the quality excellent. I highly recommend audenza.

Audenza replied: Thanks you for letting us know how happy you are and for your recommendation, it means a lot to us!

Very fast delivery beautiful vase

Audenza replied: Hi Elizabeth, thanks for your review - I am so pleased your vase arrived nice and quickly for you:-)

Lovely items, great communications, fast delivery. Excellent.

Audenza replied: Linda you are so kind - thank you for your wonderful review!

der Service war perfekt. Sara hat sich sehr dafür eingesetzt, die Zahlung mit meiner KK möglich zu machen. Lieferung geschah innerhalb von 3 Tagen. Super !

Audenza replied: Hi Barbara - Vielen Dank für Ihre freundlichen Worte! - Thanks so much for your kind words I am delighted that you are so happy!

Audenza always delivers on service and speed. I’ve never had to wait more than 3 days for my purchases to be delivered. Goods are well packaged, without using 5 miles of plastic tape!

Audenza replied: Hi Denise that is great to hear, we do try to think of the planet as well as ensuring your parcel arrives safely!

Lovely items great quality quick delivery loved the postcard great personal touch

Audenza replied: Thanks so much for your kind words and 5 stars! It means a lot to us all.

Great company, fast delivery.

Audenza replied: Thanks so much for the 5 stars and great review! It means a lot to us.

very quick service and item as described

Audenza replied: Thank you Carolyn, we love hearing such great feedback and are delighted you are so happy!