Orelia Golden Parrot Floor Lamp | Turquoise Shade

Not yet received from delivery company.

Audenza replied: Hi, Thanks for your taking the time to leave a Feefo review, although I am sorry to hear that you are unhappy with the delivery of your item. I have looked into this for you and I can see that this particular item has a 2-4 week delivery time. As this order was placed on the 20th June, we would expect it to be delivered to you between 4th July – 18th July. We emailed you on July 1st to provide further information about your delivery and to inform you that the courier would be in contact with you directly within 2-12 working days. Therefore, I am pleased to say that we are still within the delivery timeframe as specified on your original order and your order update email.
I can see that you haven’t contacted us directly about this and appreciate you may not have spotted your order update email. Therefore, I have sent you an email now so that I can discuss this with you. I have also resent another copy of your order update email. For future reference, if you ever have any queries about the delivery of your item or any other queries, please do get in touch with us, as we’re always happy to help. Our customer service email address is [email protected] Many Thanks, Sarah… read more

Audenza replied: Following the update you provided on your service review, we are delighted to hear that your lamp arrived safely and looks great in your home. Please do get in contact with us via email if you have any further queries and thanks again for providing feedback on your Audenza order. Kind Regards, Sarah

Audenza replied: Thanks so much for giving this item a 5 stars. Please do email us if there is anything else we can help with and thanks again for taking the time to leave a review :-)